PRE-SALES & AFTER-SALES

From product selection to continuous use

Understand requirements, select configurations, learn operations, and handle problems. Make every communication clearer and support more relevant to practical use.

Contact the service team

BEFORE YOU START

Understand the scenario first, then choose the product

Different devices and workstations are suitable for different spaces and service modes. Clear communication of requirements is the first step in forming a suitable plan.

Scenario requirements

Explain the planned location, service mode, and target users.

Product Selection

Understand portable, mobile, desktop devices and workstation solutions.

Configuration Instructions

Confirm equipment, accessories, consumables, and related support content.

Collaborative communication

The sales team will explain the cooperation content based on actual needs.

Contact after-sales service

Usage Scenarios

Store, home, event or other service spaces.

Space and Method

Available area, service process, and personnel arrangement.

Focus on the key points

Equipment usage, functionality, content, or support requirements.

QUICK START

Three step preparation, start the first painting

After confirming the product and configuration, complete the installation, APP usage, and basic operation learning according to the actual delivery content.

Confirm equipment and accessories

According to the actual order model, provide all necessary consumables.

Install APP and Connect

Complete the installation and device connection according to the corresponding model tutorial.

Learn basic operations

Complete the preparation of the armor surface, select the style, and confirm the position of the pattern.

Equipment issue

Explain the device model, status prompts, and steps to take when a problem occurs.

APP & Connection

Explain the phenomena that occur during the connection process of the mobile phone system and app version.

Painting effect

Provide clear effect photos for easy judgment and positioning.

Maintenance & Repair

Please provide information on consumables, cleaning or maintenance, and await further advice from the official team.

AFTER-SALES SUPPORT

When encountering problems, describe them starting from the phenomenon

Equipment APP、 Consumables and operational issues require different information. Preparing clear problem descriptions can help support teams understand the situation more quickly.

Contact after-sales support

BEFORE CONTACTING SUPPORT

Prepare this information to make communication clearer

Device Information

Product model, purchase information, and available device numbers.

Problem description

The time of occurrence, operation steps, and current displayed phenomenon of the problem.

Picture or video

Record the problem site in a convenient and safe manner.

Contact Information

Clarify the response channel and available contact time for continuous communication.

Let smart nail art enter your next service scenario

Market Cooperation: marketing@cybernail.com · Sales cooperation: sales@cybernail.com

Contact Sales Cooperation